TAX TIME SALE - $10 Off All Plans

FAQs

You’ve got questions – we’ve got answers.

Our FAQ section is designed to offer clarity and transparency, ensuring that you have a seamless experience with us. Browse through our frequently asked questions to discover valuable insights and gain a deeper understanding of what we have to offer. If you don’t find the answers you’re looking for, feel free to reach out to our dedicated support team, who are always ready to assist you on your journey with us.

Thank you for choosing us!

Technical

We do not support multisite at this time.

We can seamlessly integrate with just about any hosting provider. So, whether you’ve already made a selection or you’re still exploring your options, rest assured that we’ve got you covered!

To kickstart the process of managing your website, all we require is access to your hosting and website admin panel. Your data and information will be handled with the utmost care and confidentiality.

Our services do not cover SEO, hacked or malware infected site cleanup, or full website redesigns.

Yes! Our best-in-class cloud hosting is available as a add-on to any tier. We also offer complementary migrations to make your onboarding experience effortless.

Billing

Monthly subscribers can cancel at any time (effective after the current month). Annual subscribers subscription will run until the next renewal date.

Under every account you can have only one website. Multiple site, Enterprise, and Agency plans are also available. Please contact us for more info.

Additional support time is available according to plan tier pricing.

We are not able to provide rollover time from month to month. You are welcome to adjust your plan at any time.

Yes! You are welcome to adjust your plan at any time. Just contact our customer service to make the change. New tier pricing will be effective starting in the next billing cycle.

You are welcome to do the updates any time, however this will not alter our update process or the billing cycle. Monthly subscribers can cancel at any time (effective after the current month).

Customer Service

You can submit unlimited tickets. Your monthly time will deduct according to plan limits.

Our support hours are 9 AM – 5 PM Eastern Time, Monday through Friday. Any support tickets submitted during off-hours are answered during our regular support hours. Response times vary by tier.

Get in Touch

Thank you for your interest in Otterly, we look forward to hearing from you. 

"*" indicates required fields

Name*
Please let us know what's on your mind. Have a question for us? Ask away.
This field is for validation purposes and should be left unchanged.